Santa AI is an AI chat experience operated by HydeVerse Labs, Harvest, Alabama. Contact: hydeversebiz@gmail.com.
Santa AI is a computer program that generates responses using artificial intelligence. It is not a real person. AI responses can sometimes be inaccurate or unexpected; we design Santa with safety rules, but a parent or guardian should supervise use as they see fit.
Santa AI is designed for children with a parent's or guardian's permission. Before a child uses Santa AI, a parent or guardian must sign up, confirm they are the child's parent or legal guardian and at least 18, and give consent. We intend to comply with the U.S. Children's Online Privacy Protection Act (COPPA). If we learn that a child's information was collected without a parent's consent, we will delete it.
| Information | From whom | Why |
|---|---|---|
| Parent/guardian email address | Parent | To send chat transcripts, wish-list summaries, and (optionally) offers for paid extras |
| Child's first name (optional) | Parent | So Santa can greet the child by name and to label emails |
| Consent record (date, time, consent wording version) | Parent | To show that consent was given |
| Chat messages | Child (and anyone typing in the chat) | To generate Santa's replies and to create the transcript and wish-list email for the parent |
| Basic technical data (e.g., browser type, IP address, timestamps) | Automatically, through our website and service providers | To run, secure, and troubleshoot the service |
| Purchase information (only if you buy an extra) | Parent | To process payment and deliver the item. Payments are handled by Stripe; we do not see or store your full card number. |
What we do not ask for: Santa is instructed never to ask a child for a last name, address, school, phone number, email, birthday, photos, or passwords. If a child shares such information anyway, it may appear in the transcript emailed to the parent. Parents can ask us to delete it.
We do not sell personal information. We do not show advertising to children. We do not use children's conversations to train AI models.
We use the following types of service providers, who process data only to provide their services to us:
Chat transcripts and child first names are deleted by January 31 following the holiday season, or sooner if a parent asks. Parent email addresses are kept until the parent unsubscribes or asks for deletion. Consent and purchase records may be kept longer where required for legal or accounting reasons.
A parent or guardian can at any time:
To do any of these, email hydeversebiz@gmail.com from the email address you signed up with. We will respond within 10 business days.
We use reasonable measures to protect information, including secure (HTTPS) connections and limited access. No online service can guarantee perfect security.
The Santa chat is free. Optional extras are one-time purchases at the prices shown on our website before you pay. There are no subscriptions, automatic renewals, or hidden fees. For refunds, contact us at hydeversebiz@gmail.com. Full refund within 14 days of purchase — just email us.
If we make material changes, we will update the effective date and notify parents by email before the changes apply to their child's information.
HydeVerse Labs · hydeversebiz@gmail.com · 15069 Knoll Dr., Harvest, AL 35749